Cancellation Policy & Cancellation Form

A. Cancellation Policy

Introduction

Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:

Right of Cancellation

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last item.

To exercise your right of cancellation, you must inform us (Long Dinh, Bahnhofstraße 43, 51143 Cologne, Germany, Tel.: 017644781197, Email: service@lonure.de) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model cancellation form for this purpose, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. We will make the reimbursement using the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your cancellation of this contract.

Returns may be sent exclusively to the following address:
Long Dinh, Bahnhofstraße 49, 51143 Cologne, Germany.

The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General Information

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
2) Please do not return the goods to us with postage unpaid.
3) Please note that compliance with points 1–2 above is not a prerequisite for the effective exercise of the right of cancellation.

B. Cancellation Form

If you wish to cancel the contract, please complete this form and return it.

To

Long Dinh
Bahnhofstraße 43
51143 Cologne
Germany

Email: service@lonure.de

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is submitted on paper)

_________________________
Date

(*) Delete as appropriate