Versand
SHIPPING & DELIVERY
SHIPPING AREA
We currently ship our products exclusively within the United States.
Orders to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes may have different delivery times or may not be available, depending on the shipping carrier.
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FREE SHIPPING
We offer FREE STANDARD SHIPPING on all orders within the United States.
No additional standard shipping fees will be charged at checkout.
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PROCESSING TIME
Once your payment has been successfully received, your order will be prepared for shipment.
Our standard processing time is approximately:
3–5 BUSINESS DAYS
Please note that weekends and public holidays are not considered business days.
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ESTIMATED DELIVERY TIME
After your order has been processed, delivery generally takes approximately:
6–10 BUSINESS DAYS
The total estimated time from placing your order to delivery is approximately:
9–15 BUSINESS DAYS
In individual cases, delivery may take longer due to:
- High order volumes
- Public holidays
- Customs processing
- Severe weather conditions
- Carrier delays
- Other circumstances beyond our reasonable control
If we become aware of an exceptional delay affecting your order, we will make reasonable efforts to notify you as soon as possible.
Please note that all delivery times are estimates and cannot be guaranteed.
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SHIPPING & FULFILLMENT
To process and deliver orders efficiently, we work with selected PRIVATE SHIPPING, FULFILLMENT, AND LOGISTICS PARTNERS.
Depending on product availability and inventory location, your order may be shipped directly from a warehouse operated by one of our international logistics partners. As a result, different shipping carriers may be used to deliver your order.
We are currently a GROWING BUSINESS and do not yet have the same shipping and logistics infrastructure as large retail companies. For this reason, processing and delivery may currently take slightly longer.
However, we are continuously working to **EXPAND AND IMPROVE OUR SHIPPING AND LOGISTICS NETWORK** so that we can offer faster and more efficient delivery in the future.
Our goal is to provide a RELIABLE, TRANSPARENT, AND TRACKABLE SHIPPING EXPERIENCE, regardless of our current company size.
Our products are not shipped through CJ Dropshipping. Orders are fulfilled exclusively through private shipping and logistics partners selected by us.
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ORDER TRACKING
Once your order has been shipped and tracking information becomes available, you will receive a SHIPPING CONFIRMATION EMAIL.
This email will generally include:
- Your tracking number
- A link to track your shipment
- The latest available delivery status
Please allow several days after shipment for tracking information to become fully available or update in the carrier’s system.
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RETURNS & REFUNDS
RETURN REQUESTS
If you would like to return an order, please contact us at:
EMAIL: service@lonure.de
Please include the following information:
- Your full name
- Your order number
- The reason for your return
- The completed return or cancellation form, if required
Once we receive your request, we will provide you with further return instructions and the applicable return address.
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RETURN ADDRESS
Please send returns ONLY TO THE RETURN ADDRESS PROVIDED BY OUR CUSTOMER SERVICE TEAM.
Because we work with different shipping, logistics, and fulfillment partners, the applicable return address may differ from:
- Our business address
- The sender address printed on your parcel
- The original shipping location
Please do not independently return products to the sender address printed on the parcel unless our customer service team has expressly instructed you to do so.
Sending a return to an unauthorized address may result in delays or prevent us from correctly identifying and processing the return.
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IMPORTANT RETURN INFORMATION
We recommend contacting us before returning an item.
This allows us to:
- Match the return to your order
- Provide the correct return address
- Process your return as quickly as possible
This recommendation does not affect any return, cancellation, or other legal rights you may have under applicable law.
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QUESTIONS ABOUT YOUR ORDER?
If you have any questions about shipping, delivery, tracking, or returns, please contact our customer service team:
EMAIL: service@lonure.de